Cancellation Policy

1. Overview

This Cancellation Policy governs all booking cancellations made through the Ecomove platform. It applies equally to all booking channels — Mobile App, Web App, Messenger Chat, and Viber — and to all vehicle types (bikes, e-bikes, and e-cars) serving Metro Manila.

Ecomove is committed to providing reliable and fair delivery services. To maintain service quality and ensure fleet availability, a standard Cancellation Fee applies to all cancelled bookings regardless of the reason for cancellation.

2. Cancellation Fee

This fee is:

• Applied uniformly across all booking channels (Mobile App, Web App, Messenger, Viber)
• Applicable to all vehicle types: bikes, e-bikes, and e-cars
• Non-negotiable and non-waivable unless otherwise stated in writing by Ecomove management

3. How the Cancellation Fee is Collected

The method of collecting the ₱50.00 cancellation fee depends on the original payment method:

4. Cash on Delivery (COD) — Important Notice

Clients who cancel a COD booking will have their account flagged with an outstanding cancellation fee of ₱50.00:

• New booking requests will be blocked until the outstanding fee is cleared
• Payment must be made via Ecomove Wallet, GCash, or Credit/Debit Card before the next booking can proceed
• Ecomove reserves the right to suspend COD privileges for clients with repeat cancellations

You will receive a notification through the channel you used to book, with instructions on how to settle the outstanding fee.

5. Applicable Booking Channels

This policy applies to bookings made through:

• Ecomove Mobile App (iOS and Android)
• Ecomove Web Application
• Messenger Chat (Facebook Messenger)
• Viber Chat

6. Vehicle Coverage

Bicycles, electric bicycles (e-bikes), and electric cars (e-cars) — all delivery vehicle types operating in Metro Manila are covered by this policy.

7. Client Notification

When a booking is cancelled, you will be notified through the channel you used to book. The notification will include:

• Confirmation that the booking has been cancelled
• The ₱50.00 cancellation fee that has been or will be applied
• The collection method based on your payment type
• For COD bookings: instructions on how to settle the outstanding fee

8. Disputes and Exceptions

If you believe a cancellation fee was applied in error, you may raise a dispute within 48 hours through:

• In-app support chat (Mobile App or Web App)
• Messenger or Viber support
• Email: ecomoveph@gmail.com

Confirmed errors will be reversed or credited within 3–5 business days. Ecomove's decision on disputes is final. Exceptions may only be granted at the sole discretion of Ecomove management.

9. Policy Amendments

Ecomove reserves the right to amend this Cancellation Policy at any time. Material changes will be communicated through in-app notifications, the Ecomove website, or your registered booking channel. Continued use of the platform after the effective date constitutes acceptance of the updated policy.